Refund policy

What is your return policy?

NOTE: Chemical/liquid items in which the cap or seal has been opened are not eligible for return under any circumstances. Likewise, items that have been removed from the original packaging, microfiber products that have been washed, tools that have been modified or otherwise been used in any capacity are not eligible for return under any circumstances.

Items must be returned within 30 days in like-new condition with undamaged original packaging. To return an item, please send an email with your order number to support@carsupplieswarehouse.com to receive a Return Authorization Number and instructions. Write this number on the outside of the package. We won't accept any items sent to us without authorization.

All orders made with free shipping offers will be charged a normal shipping charge before a refund is issued. If the return of a product or products causes the original order to fall below the free shipping threshold, the remaining items and returned items will be billed for the normal shipping charges.

The cost of the returned items, less the shipping charges, will be credited via the payment method used. It may take 5-7 days for your bank to process the credit.

If you have received a leaking, damaged or defective item, please contact us immediately at support@carsupplieswarehouse.com and we can rectify the situation once visual confirmation of damage has been received.

Who pays for return shipping?

Car Supplies Warehouse covers the return shipping costs if the return is due to a manufacturing defect or as a result of our error. We will provide you with a pre-paid UPS or USPS label to return the product(s) to us in this situation. Examples include:

• Items that are leaking, dented, or otherwise damaged; we do ask that customers email support@carsupplieswarehouse.com with photos of the damaged item(s) to obtain a replacement.
• The incorrect product or incorrect size was included in the order; again, we ask that customers email support@carsupplieswarehouse.com with photos of the incorrect item to obtain a replacement or replacements.
• The product does not function as intended by the manufacturer, when used within specifications and by following prescribed procedure in the usage of the product
  
  Items returned for reasons other than manufacturing defects or a Car Supplies Warehouse error will not be provided with a pre-paid return label. This policy specifically applies to, but is not limited to the following reasons for return:
• Returning an item or items due to dissatisfaction with product attributes that are clearly communicated in the product's photos or description (color, scent, viscosity, size/volume, etc.)
• Items that were not used strictly according to the manufacturer's directions or in a reasonably similar manner
• Changing one's mind about an item or an order after the order has already been transferred to the shipping courier of choice
• The item(s) arrived late due to courier error
• The item was unused or unopened beyond 30 days from the order submission date